💡FAQ

We offer a range of herbal skincare products, including creams, lotions, and body shampoos, all designed to repair dry, itchy, and sensitive skin. Each product features premium herbal ingredients and provides 4-in-1 skin repair benefits. You can purchase them individually or in convenient bundle sets for added value.

You can reach us anytime at support@jolicare.com or via WhatsApp at +6010 215 1385. We’re here to help! 😊

You can get Jolicare right here on our website: jolicare.com or through online marketplaces like Shopee, Lazada, and TikTok Shop. Retail stores and pharmacies coming soon — stay tuned!

Absolutely! We ship globally through our website, jolicare.com, so you can enjoy Jolicare wherever you are.

Yes, you can! Check out our official stores on each platform.

Promo codes might not combine or stack with other offers, including subscriptions or loyalty rewards.

If you’re having issues, here’s what to check:
• Expiration: The code may have expired, so double-check its validity.
• Terms & Conditions: Review the promo code’s terms, which may be found in the brochure, email, or message where you received the code.
• Specific Product Codes: If the code applies to a specific item, make sure that product is in your cart before applying the code.
• Eligibility: Not all items are eligible for promo codes; double-check your cart.
• Code Entry: Ensure you’ve entered the code exactly as written, with no typos.

If you’ve checked all of the above and the code still doesn’t work, contact us at support@jolicare.com or WhatsApp us at +6010 215 1385.

Here’s how to safely and effectively use Jolicare products:
• Avoid getting them in your eyes or nose. If irritation or a rash occurs, stop use and consult a doctor.
• Jolicare products are designed for dry, itchy, and sensitive skin, but it’s important to check the ingredient list to ensure compatibility with your skin.
• Use externally only. If swallowed, seek medical help immediately.
• If you’re pregnant or breastfeeding, consult your doctor before using.
• These products are not meant for newborns or very young children. Keep them out of reach of kids and pets.
• Consistency is key. Use regularly to see noticeable improvements.
• Consider lifestyle and environmental adjustments, like avoiding known triggers, to maximize results.

Follow these tips, and you’re on your way to healthier, happier skin!

Definitely! Finding the right skincare for dry, itchy, and sensitive skin can be challenging, but we’re here to make it easy for you.

Check out our Product Selection Guide to discover what works best for you.

Still unsure? Reach out to our support team via email at support@jolicare.com or WhatsApp at +6010 215 1385 —we’re happy to help!

Creating an account makes managing your orders and subscriptions easy while also allowing for faster checkout in the future! With an account, you can track your order history, manage subscriptions, and update your preferences.

Here’s how to create an account:
1. Click here to sign up.
2. Enter your first and last name.
3. Use the same email as your order (so your past orders and subscriptions sync).
4. Set a strong password.
5. Check your email to verify and activate your account.

Once done, you’re all set for a seamless Jolicare experience!

On desktop, click the “Log In” button at the top right corner of our website. On mobile, tap the ☰ (three-line menu) and select “Log In” from the dropdown.

If you don’t have an account yet, sign up now to track orders, manage subscriptions, and enjoy faster checkout. Click here to create an account — just make sure to use the same email as your past orders so everything stays synced!

1. Go to the Login page.
2. Click “Forgot your password?”
3. Enter your email and follow the instructions sent to your inbox.
4. Click the link in the email to set a new password.

If you don’t receive an email, check your spam folder or try again. Need help? Contact us at support@jolicare.com.

If you need to update the email linked to your account, contact us at support@jolicare.com, and we’ll assist you with the change!

1. Log in to your Jolicare account
2. Under “Account Details", select “View Addresses”
2. Edit your default address or add a new one

Your updated address will be used for future orders and subscriptions.

Log in to your Jolicare account, then:
1. Click on “My Subscriptions”
2. View and manage your active subscriptions
3. Update, pause, skip, or cancel as needed

Your subscription settings can be adjusted anytime through your account portal.

Sometimes, there’s a short delay between your package leaving our warehouse and the shipping courier updating their tracking system. This can take a little extra time to reflect.

If there’s no update after 48 hours, please reach out to us at support@jolicare.com or WhatsApp us at +6010 215 1385, and we’ll gladly assist you! 

You can edit your shipping address yourself on the order status (thank you) page within 30 minutes of placing your order.

If you’re unable to make the change in time, please contact us at support@jolicare.com or WhatsApp us at +6010 215 1385, and we’ll do our best to assist!

We can only guarantee cancellations within 30 minutes of placing your order. Please contact us immediately at support@jolicare.com or WhatsApp us at +6010 215 1385, and we’ll do our best to assist!

You can reach us at support@jolicare.com or via WhatsApp at +6010 215 1385 for any questions or concerns. We’re here to help with all your Jolicare needs!

Our support team is available from 9 AM to 6 PM, Monday to Friday (GMT+8).

No, they don’t! At Jolicare, we proudly stand by our tagline: 0 Steroids, 0 Parabens, 0 Fragrances.

Our products are tested by trusted labs like SGS and MyCO2 to meet strict safety standards set by Singapore’s HSA and Malaysia’s Ministry of Health (KKM).

We’re all about safe, effective skincare. Check out our Banned List to see what we never use.

Most users feel instant cooling, itch relief, and moisturization right after using Jolicare Cream. With regular use for about a month, most notice smoother, more moisturized, and healthier skin.

⚠️ Tip: Avoiding triggers like certain foods or environments can further enhance results.

Everyone’s skin is different, so results may vary. For specific concerns, we recommend consulting a professional doctor. Stay consistent, and you’ll see progress!

For pregnant women, we recommend Jolicream 2.0 Baby, as it’s specially designed to be milder with a gentler cooling effect.

Every pregnancy is different, so it’s always best to check with your doctor before using any new skincare products.

Yes, children and babies can use Jolicare Cream as all ingredients are safe.

However, its cooling effect may be too strong for newborns and very young infants. We designed it for individuals aged 6 and older. For babies younger than 6 years, we offer Jolicream 2.0 Baby, which is milder and specifically formulated for sensitive young skin.

As with any product for children and especially babies, we recommend consulting a doctor before use to ensure it is suitable for your child’s specific needs.

👫🏻 Jolicare Cream (Original)
• More intense repair and stronger itch relief
• Cooling effect with a higher concentration of active ingredients
• Recommended for ages 6 and above

👶 Jolicream 2.0 (Baby)
• Gentler formula—safe for children under 6, delicate areas like the face, and pregnant & breastfeeding moms
• If your child is below 6 years old, we recommend starting with the Baby version first

As always, we recommend consulting your doctor before using any new skincare products to ensure the best care for your skin.

Yes, Jolicare Cream’s ingredients are safe for use on private areas. However, because the cooling effect may be too intense for these sensitive regions, we recommend Jolicream 2.0 Baby for a milder experience.

As always, we recommend consulting your doctor before using any new skincare products on sensitive areas.

We formulated Jolicare Cream to be versatile, so you can confidently apply it to your scalp. It helps moisturize and repair dry, sensitive areas, promoting healthier skin with our gentle herbal formulation.

Jolicare Cream is designed to relieve itchiness and repair dry, itchy, and sensitive skin, not to treat pimples.

For acne or hyperpigmentation, we recommend using products specifically formulated for acne-prone skin for the best results.

However, if you experience skin irritation, itchiness, or rashes, you can try Jolicream 2.0 (Baby) to help soothe and repair the affected areas.

Yes, Jolicare Cream is safe for facial use. However, due to the cooling effect, we recommend Jolicream 2.0 Baby for a gentler experience on the sensitive skin of the face.

Jolicare Cream is specially formulated for the body and not meant for direct application on the lips.

If you’re experiencing dry, itchy, or sensitive skin around the lips, we recommend using Jolicream 2.0 (Baby) instead, as it has a gentler formula suitable for delicate areas.

We recommend applying 2-3 times per day, or whenever your skin feels dry or itchy. Ideal times include after showering, in the morning, and before bed for best results.

Jolicare Cream: Designed for targeted, intense repair of areas with dryness, itchiness, or flare-ups.

Jolicare Lotion: Ideal for daily repair to keep the skin moisturized, prevent flare-ups, and maintain overall skin health.

Jolicare Cream and Lotion have different purposes.

Use Jolicare Cream first on specific areas with dryness, itchiness, or flare-ups for targeted repair.

Then, apply Jolicare Lotion to the rest of your body for overall moisturization, daily repair, and to help prevent future flare-ups.

For typical users:
• Jolicare Lotion and Body Shampoo are designed to last around 1 month with daily use.
• Jolicare Cream (15g and 50g) can last anywhere from 2 weeks to 2 months, depending on how often and how much you apply.

These are just estimates for reference, as everyone’s usage may vary. For best results, adjust based on your needs!

Yes! Jolicare products are 100% vegan, made with plant-based ingredients and zero animal-derived components. We also never test on animals.

Jolicare products are not Halal-certified, but they are made with plant-based ingredients and contain no animal-derived substances. While we don’t have official certification yet, our formulations are free from common non-Halal ingredients, making them Muslim-friendly.

At Jolicare, we promise to never use harmful ingredients like steroids, parabens, artificial fragrances, artificial colorings, sulfates (SLS & SLES), or mercury in any of our products.

For a complete list of banned ingredients, check out our full banned list here.

No, Jolicare products are 100% fragrance-free. We avoid artificial fragrances to ensure our products are gentle and safe for dry, itchy, and sensitive skin. Instead, any natural scent comes from our carefully selected herbal ingredients, keeping your skincare experience pure and irritation-free.

For more details on what we avoid, check out our full Banned List.

Jolicare is specially formulated to repair dry, itchy, and sensitive skin for individuals aged 6 and above. While our products are not designed to treat medical conditions, many of our customers with eczema, psoriasis, and similar skin concerns use Jolicare to help relieve itchiness and support skin repair.

For medical conditions, we always recommend consulting a healthcare professional before use.

Jolicare products are specially formulated to care for dry, itchy, and sensitive skin. Made with gentle herbal ingredients, our creams, lotions, and body shampoos are free from harmful chemicals like steroids, parabens, and artificial fragrances, ensuring they’re safe and effective for your skin.

For more details about our safe and herbal ingredients, check out our Banned List or the ingredient information on each product page.

Jolicare uses premium herbal ingredients sourced from around the world, paired with our Herb+ formulation technology to maximize nature’s benefits. Our products are carefully crafted to be gentle on dry, itchy, and sensitive skin, offering both long-term repair and instant relief.

Want to learn more about our herbal ingredients and their benefits? Explore our Herbpedia!

Jolicare Herb+ Technology is how we get the best out of herbs for your skin. It’s a special process we use to extract the most powerful and effective parts of our herbal ingredients, while keeping them gentle for dry, itchy, and sensitive skin.

• Careful Selection: We use only high-quality herbs from trusted sources around the world, chosen for their ability to help with skin repair.
• Smart Extraction: We use advanced techniques to pull out the most beneficial parts of each herb while keeping them safe and effective.
• Perfect Blending: These herbal extracts are then mixed together to work better as a team, giving your skin the care it deserves.

With Herb+ Technology, Jolicare products provide both instant relief and lasting repair, giving you the best that nature has to offer without harsh chemicals.

You can track your order using the tracking number in your shipping confirmation email. Most orders arrive within 3 to 14 working days, depending on your location and carrier lead times. If you provided your WhatsApp number at checkout, you’ll also receive tracking updates there.

For any delays or issues, feel free to reach out to us at support@jolicare.com or WhatsApp us at +6010 215 1385.

For West Malaysia, shipping is RM4.90, and for East Malaysia, it’s RM9.90. Enjoy free shipping on all orders above RM150!

No signature is required for Jolicare deliveries, so your package will be safely dropped off at your address.

We ship across Malaysia and globally! For international orders, please shop through our global website at jolicare.com.

No worries, we’re here to help! First, check your tracking details for any updates.

If it hasn’t moved for a few days or says “delivered” but you didn’t get it, contact us at support@jolicare.com or WhatsApp +6010 215 1385, and we’ll sort it out for you.

Yes! We offer self-collection and Lalamove for same-day delivery within Klang Valley.

📩 To arrange, contact us at:
• Email: support@jolicare.com
• WhatsApp: +6010 215 1385

📍 Jolicare will be available in pharmacies and retail stores near you very soon! You’ll soon be able to get your favorite herbal skincare products instantly, without waiting for delivery.

🔔 Want to be the first to know? Subscribe to the Jolicare Family’s email list at the bottom of this page to stay in the loop!

We offer a variety of payment options for your convenience:

• Debit & Credit Cards: Visa, Mastercard, AMEX
• Digital Wallets: PayPal, Apple Pay, Google Pay
• eWallets: TnG, ShopeePay, GrabPay, Boost
• Buy Now, Pay Later: Atome BNPL
• Bank Transfers: FPX (online banking)
• Cash on Delivery (COD)

You’ll see all available options at checkout!

You can split your payment into 3 interest-free monthly installments using Atome at checkout. Here’s how:

1️⃣ Select “Atome” as your payment method at checkout.
2️⃣ Download the Atome app (if you haven’t already).
3️⃣ Sign up or log in and complete your payment.

Your order amount will be automatically divided into 3 equal payments, deducted monthly with 0% interest.

⚠️ Installment payments are not available for recurring subscriptions.

This store accepts Malaysian Ringgit (MYR).

For international customers, we accept SGD, USD, and other currencies on our global website jolicare.com.

Yes, if you miss a payment, Atome will temporarily freeze your account until the outstanding balance is cleared.

🔔 Reminders: Atome will send payment reminders 3 days before your due date.
🚨 Late Fees: A RM23 late fee applies if payment fails, plus an additional RM7 penalty (depending on Atome’s assigned funding source).
✅ Reactivation: Once your overdue balance is paid, your account will be reviewed and may be reinstated.

For more details, check Atome’s official support page: Atome Help Center.

Refunds are handled directly by Jolicare. If your return or cancellation is approved, the refund will be processed through Atome and reflected under “Bills” in your Atome app.

Refund Methods:
1️⃣ Refund to Card: Once the refund is processed, the amount will be credited to your card within 10-15 business days (processing time depends on your bank).
2️⃣ Cancellation/Reversal: If refunded within 3 days of purchase, the transaction may be reversed, meaning no charge or refund appears on your statement—it’s as if the transaction never happened.

📌 Need Help?
If you’ve changed or closed your card, contact your bank to track your refund. For refund status, reach out to Atome with your Order ID and refund amount.

For more details, visit Atome Help Center.

Of course. Our 31-Day "Try Risk-Free" Guarantee lets you request a refund if you’re not satisfied with your first order — no returns needed.

📩 Email us at support@jolicare.com with your order details to start the process.
💳 Refunds will be processed within 10 days, depending on your payment method.

For full details, check our Refund Policy.

At Jolicare, we put great effort into maintaining the quality, value, and reputation of our brand. To ensure the best experience for our customers, we have the following purchasing guidelines:

• For Personal Use Only: Jolicare products purchased from our official website and authorized stores are meant for personal use only and not for resale or distribution.
• No Bulk Purchasing for Resale: We may limit order quantities to prevent unauthorized resale or distribution.
• Limited Edition Products: Availability of limited-edition products is not guaranteed, and Jolicare reserves the right to update or replace them with similar quality alternatives.

By purchasing from Jolicare, you agree to these terms. Any violation may result in order cancellations and the voiding of our satisfaction guarantee.

For more details, feel free to reach out to support@jolicare.com.

If you’re not fully happy with your first order, you can request a refund within 31 days of receiving your purchase (valid for purchases from our official website and authorized stores). No returns needed!

How to request a refund:
1️⃣ Email us at support@jolicare.com with your order details and reason for the refund.
2️⃣ Our team will review your request and guide you through the process.
3️⃣ Refunds are processed using the best method for your location and may take up to 10 days to reflect, depending on your payment provider.

For full details, check our Refund Policy.

Once your refund is approved, it will be processed within 10 business days, depending on your payment method and bank processing times.

If you don’t see your refund after 10 business days, please contact us at support@jolicare.com or WhatsApp +6010 215 1385, and we’ll be happy to assist!

You have 31 days to return unused items in their original packaging with proof of purchase.

📩 Email us at support@jolicare.com to start your return.
🔄 If defective/wrong item: We’ll cover the shipping cost.
💡 If changing your mind/exchanging: Return shipping is on you. Once received, you can get a refund, exchange, or partial refund.

For damaged or incorrect orders, please contact us immediately for assistance.

For full details, check our Refund Policy.

Yes! You can buy any Jolicare product as a one-time purchase — no subscription needed. Whether you want a single item or a bundle, just add to cart and checkout as usual!

You can manage your subscription refill in your account portal:
• Order now – Process your next refill immediately.
• Skip order – Skip your next scheduled order without canceling your subscription.
• Re-schedule – Change the date of your next order to fit your needs.
• Delay – Postpone your upcoming order for a later date.

Log into your account portal to make changes anytime.

Yes! You can manage your subscription in your account portal:

• Skip order – Skip your next scheduled order without canceling your subscription.
• Delay – Postpone your upcoming order for a later date.

Log into your account portal to make changes anytime.

You can update your variants or swap products anytime under “Subscription details” in your account portal. Simply log in, make your changes, and your next order will be updated accordingly.

Nope! There are no cancellation fees. We keep things simple and flexible for you. You can cancel anytime through your account dashboard.

Note: To avoid your next order being processed, make sure to cancel before midnight the night before your subscription renewal date.

We’d hate to see you go, but if you need to cancel, you can do it easily in your account:

Here’s how:
1. Log in to your account portal.
2. Click on “My Subscriptions”.
3. Under “Active Subscriptions”, click “View Details”.
4. Select “Cancel Subscription”.
5. Confirm your cancellation.

Your subscription will stop renewing after cancellation. If you need any help, feel free to reach out to us!

For subscription orders, we accept PayPal, Visa, and Mastercard for recurring payments. These options ensure a smooth and hassle-free subscription experience.

Note: Bank transfers, COD, and BNPL (Buy Now, Pay Later) methods are not available for subscription payments.

You can update your shipping address anytime in your account:

Here’s how:
1. Log in to your account portal.
2. Click on “My Subscriptions”.
3. Under “Active Subscriptions”, click “View Details”.
4. Under “Shipping Address”, click “Edit”.
5. Enter your new address and confirm the update.

Please note:
• If this is for an order placed over 30 minutes ago, it has already been sent to our warehouse for processing. Please contact us if you need further assistance.
• Your updated address will apply to all future subscription orders.

You can update your payment method anytime in your account:

Here’s how:
1. Log in to your account portal.
2. Click on “My Subscriptions”.
3. Under “Active Subscriptions”, click “View Details”.
4. Under “Payment Details”, click “Update” to edit details for your existing card, or “Change” to switch to a new card or add a new one.

Your updated payment method will be used for future subscription renewals.

✔ Save 15% on every order
✔ Enjoy exclusive gifts and offers
✔ Get automatic deliveries of your favorite products
✔ Never run out of what you need
✔ Full flexibility—pause, skip, or cancel anytime

Yes! We currently offer a wholesale program for retail businesses in Malaysia. If you’re interested in partnering with us, click here to apply.

Please note we are not currently partnering with:
• Online/eCommerce retailers or third-party marketplaces
• International retailers and distributors

For any questions, feel free to reach out to us at offline@jolicare.com or WhatsApp +6011 1185 6396.

Jolicare is committed to maintaining the highest quality standards for our products and brand reputation.

To protect our brand value and ensure customer satisfaction, we have implemented the following reseller guidelines:
• End-User Sales Only: Jolicare products are exclusively for purchase and use by end users. Resellers must not sell Jolicare products for further resale, remarketing, or distribution.
• No Brand Representation: Resellers are not authorized agents of Jolicare and cannot make claims or commitments on behalf of our brand.
• Quality Control Compliance: All Jolicare products sold by resellers must comply with our quality control program. Any further resale or distribution beyond the initial sale to an end user will void our satisfaction guarantee and any applicable warranties.

By becoming a Jolicare reseller, you agree to adhere to these policies. Failure to comply may result in termination of your wholesale account.

You can reach out to us at pr@jolicare.com for any media-related inquiries. We’d love to connect!

Reach out to us at marketing@jolicare.com — we’re always open to exciting partnerships!